The Terms and Conditions apply to the use of and access to www.horrorshopfx.co.uk. By using this website you agree to be bound by the terms and conditions set forth.
Ordering
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur www.horrorshopfx.co.uk cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and Returns
www.horrorshopfx.co.uk returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.
Exchange
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 14 days for an exchange or refund. If item is be be exchanged then return shipping of exchanged item must be paid for by the customer unless original item is faulty. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials and be in a re-saleable unused condition.
If any labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. www.horrorshopfx.co.uk will not be held responsible for items lost or damaged in transit.
All shipping back to www.horrorshopfx.co.uk is paid for by the customer. We are unable to refund your postal fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs.
If you are returning items for exchange please be aware that a second payment for delivery will be charged to the customer unless goods have been found to be faulty.
All unopened packages (unless custom made goods) should be able to be returned for refund.
Non-Returnable
For reasons of hygiene and public health, refunds/exchanges are not available for purchases of wigs, make up/facepaint or Edit fashion eye accessories/lens (this does not apply to faulty goods – faulty products will be exchanged like for like.)
Incorrect/Damaged Goods
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact www.afancydressparty.co.uk immediately.
Delivery service
We try to make the delivery process as simple as possible and our able to send your order either to your home or to your place of work.
Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for dispatch. In case of bank holidays and over the Christmas period, please allow an extra two working days.
We aim to dispatch within 24 hours but sometimes due to high order volume in certain sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.
A selection of delivery options are available at checkout. Please note we cannot guarantee any delivery unless you choose a guaranteed service where a tracking number will be provided to you.
If you choose a guaranteed delivery service then your item will need signing for.
If you are out when your goods are attempted to be delivered then a delivery card will be left and it will then be the responsibility of the customer to collect your goods from your local sorting office or re-arrange the delivery.
If after 7 days the customer has failed to collect the goods they will be returned to www.horrorshopfx.co.uk A re-delivery fee will be charged to the customer if goods are to be re-sent.
Export restrictions
At present www.horrorshopfx.co.uk will deliver to anywhere in the UK.
Privacy Notice
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
Security
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. www.horrorshopfx.co.uk uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes:
To send you newsletters and details of offers and promotions in which we believe you will be interested;
To improve the content design and layout of the website;
To understand the interest and buying behavior of our registered users;
To perform other such general marketing and promotional focused on our products and activities.
Conditions Of Use
www.horrorshopfx.co.uk and its affiliates provide their services to you subject to the following conditions. If you visit our shop at www.horrorshopfx.co.uk you accept these conditions. Please read them carefully, www.horrorshopfx.co.uk controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.
Copyrights
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by www.horrorshopfx.co.uk and our suppliers and are protected by international copyright laws.
License and Site Access
www.horrorshopfx.co.uk grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of www.horrorshopfx.co.uk.
Product Descriptions
www.horrorshopfx.co.uk and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on www.horrorshopfx.co.uk that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you.
Prices
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and exclude VAT.
Please review our other policies posted on this site. These policies also govern your visit to www.horrorshopfx.co.uk.
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